3 thoughts on “What kind of service term should the first -line customer service staff of the telecommunications industry call center?”
Rafael
Generally speaking, it can be divided into the following items 1. The beginning language must be “Hello, what can I help you” or “China Telecom XX Branch to serve you” . In answering answering There must be no impolite words during the telephone process, and the other party must use “you”. rn三、如果对方的要求很无礼，或者根本是骚扰电话，可以告知对方他的问题不属于你的工作范围，如果没有其他的问题，请对方把电话挂断，将线路让给Other users. . Before the end, you must ask, “Is there anything else to help you?” If the other party confirms that there is no problem, you can say “Thank you for calling, goodbye”
The specific content of the standard service language is: First, the beginning of the language is “Hello, China Telecom XX Branch serves you”. This sentence is a fixed standard service term. “What can I help you”, “What do you have” and so on. 2. End words: Generally, “thank you, goodbye”, of course, you can also depend on the specific situation
Tell me your mailbox, I would like to send you a business etiquette training information for you. If it is inconvenient, you send a blank email to my mailbox to explain that I will send it back to you. My mailbox is: mecomlee@21cn
Generally speaking, it can be divided into the following items
1. The beginning language must be “Hello, what can I help you” or “China Telecom XX Branch to serve you”
. In answering answering There must be no impolite words during the telephone process, and the other party must use “you”. rn三、如果对方的要求很无礼，或者根本是骚扰电话，可以告知对方他的问题不属于你的工作范围，如果没有其他的问题，请对方把电话挂断，将线路让给Other users.
. Before the end, you must ask, “Is there anything else to help you?” If the other party confirms that there is no problem, you can say “Thank you for calling, goodbye”
The specific content of the standard service language is: First, the beginning of the language is “Hello, China Telecom XX Branch serves you”. This sentence is a fixed standard service term. “What can I help you”, “What do you have” and so on. 2. End words: Generally, “thank you, goodbye”, of course, you can also depend on the specific situation
Tell me your mailbox, I would like to send you a business etiquette training information for you. If it is inconvenient, you send a blank email to my mailbox to explain that I will send it back to you. My mailbox is: mecomlee@21cn